Synergy Management Solutions is a consulting and professional services company that can assist a client organisation renew, revitalise or transform its business capabilities in a sustainable way. Synergy facilitates successful business process or cultural change through the application of our Integrity Management™ methodology and by using Applied Project Management™ techniques. This methodology and techniques have been developed by Synergy's Founder and Managing Director, Ms Susanne Moore, based on many years of experience in managing large scale complex ICT projects, change programs and commercial client-vendor relationships. The consultants at Synergy have a broad skill base but the focus is very specific for each client. The methods we use are business outcome focussed and well suited to environments undergoing rapid or substantial change.

Synergy offers clients expert consulting and implementation services within four practice areas:

>        Project, Program & Portfolio Management

>        ICT Strategy

>        Strategic Sourcing & Outsourcing for Technology and Shared Services

>        Business Performance Improvement

Synergy specialises in facilitating change outcomes for organisations that would benefit from external assistance so as to achieve results that may not be possible using internal staff or existing resources. Some of the types of changes Synergy has facilitated include:

>        Redesign and embedding of business processes – these processes can include project delivery and PMO methodologies, financial management & workflow processes, implementation of new or updated business systems;

>        Outsourcing or in-sourcing of business processes including ICT, admin, financial;

>        Rehabilitation of strained relationships between project teams, internal divisions, prime & sub-contract organisations, clients & vendors, project execution personnel and their stakeholders;

>        Re-integration or separation of line functions and roles within the context of a strategic organisational change;

>   Realignment of the project/business-as-usual allocation of activities across large ICT divisions to improve efficiency and ensure staff have clear and achievable objectives. 

Key attributes of Synergy’s consulting approach include:

>        An ability to adapt the consulting style of each engagement to suit the culture of the client, the requirements of the sponsor and the type of change needed;

>        An ability to undertake activities that acknowledge and capitalise on the history, skills and capabilities of the people within the client and/or vendor organisations involved and assist them to develop and implement their own solutions;

>        Astute insight into determining what activities will result in the client achieving definitive value for the return on their investment, whilst constantly ensuring alignment back to the agreed scope of the engagement;

>        Strong identification and understanding of stakeholder influences and an ability to maximise the positive and minimise the negative aspects of each in order to gain trust and improve outcomes;

>        The management of projects and engagements using well developed techniques to facilitate “virtual teams” spread across wide geographical areas;

>        Pro-active use of project management and Integrity Management™ techniques to deliver promised outcomes and provide timely engagement and reporting to all stakeholders;

>        Proven ability to build strong coalitions with partners and stakeholders as well as rehabilitate damaged relationships.