INTEGRITY MANAGEMENT™

.. is about working concurrently across an organisation using tools and consulting methods that engender consistency and integrity in the interactions between management, operational teams, project teams and business partners.

History

Synergy Management Solutions' founder and Managing Director, Susanne Moore wrote the Synergy Integrity Management™ methodology in 1997.  It was written as a response to the consistent problems experienced by clients when they outsourced a part of their business or merged with another entity.

Integrity Management™ in its early days looked at the matching of the two organisations.  This was not just a surface level look at the two organisations, but also a look vertically and horizontally across both organisations to ensure a match of values, strategic direction, ethics, business practice and community participation.

It has since been recognized that these underlying principles can be used in a broader, all of business context, to deliver sustainable improved business outcomes.

Some Key Features

Features of this approach include:

>        use of vertical and horizontal concurrent communication channels to promote change and align outcome expectations for all parties at all levels

>        promotion of change based on mapping cultural attributes

>        rapid change cycles using structured analysis techniques

>        identification of points of integrity failure and focused mentoring of teams and individuals to overcome failure points

Integrity Management^TM in Practice

At Synergy Management Solutions we have developed models for mapping maturity of integrity within organizations and have applied this to develop a maturity outsourcing/business partnership model. This allows us to quickly identify cultural gaps within different areas of an organization or between an organisation and prospective business partners which could cause future dysfunctional behavior or conflict in operational relationships.

Where can it be applied?

Integrity Management^TM can be applied in the following situations:

>        Internal change programs within an organisation

>        Acquisitions, mergers or demergers

>        Outsourcing of IT services

>        Transition from existing to new external service providers

>        Planning for internal or external shared services functions

>        Improvement in overall organisation culture

>        Supply chain and distribution channel partnerships

>        Interactions between government agencies

>        Planning projects – devising implementation strategies; selecting team members, building teamwork