OUR METHODS

Synergy Management Solutions has developed a number of tools and templates that we use to manage our engagements. These are part of our Integrity Management™ Methodology and the Synergy Enterprise Program Management Model (SEPMM™). They provide strong mechanisms to help our consultants manage and deliver our clients’ objectives.

Over many years, we have formulated a depth of intellectual property (IP) across the areas of stakeholder management, management consulting, relationship resolution, and transition/transformation management. We use best-practice project management principles and can easily integrate client methods with our own to achieve the required outcomes.

Synergy’s Outsource Lifecycle Model and Outsource Maturity models have been developed over many years of experience in assisting clients to establish outsourcing agreements, transition outsourced services from one vendor to another or fix damaged relationships between our clients and their vendors.

Applied Project Management^TM  and Integrity Management^TM in Practice

Many projects fail because of poor project governance, failure of buy-in from executive and senior stakeholders, false or half-hearted statements of support, misalignment of project and organisational goals, difference in expectations between vendor and client project teams, personality clashes, or inadequate selection and deployment of people skills and competencies. Often failures occur where system, process or culture changes are incorrectly identified or not effectively planned and managed.

Synergy has crafted the term Applied Project Management™ to mean the selective use of  mechanical and soft project management skills to custom fit the context of a project or change program to the organisation involved and the people engaged. We underpin this approach with the Synergy Integrity Management™ principles whereby the cultures of people, teams and organisations are identified and commitments are solicited from all participants to deliver their respective promised contributions to enable successful project outcomes. These participants can include Executive Management, the project sponsor, stakeholders, vendors, individuals and collective operational and project teams. Commitments made are carefully monitored to ensure that there are no integrity failure points within the project.

We have found that successful project managers use the above approach and techniques automatically. However, Synergy has developed models associated with Applied Project Management™ and Integrity Management™ that allow us to deliver consistently successful results for our clients. It also allows us to provide training and mentoring within client organisations so as to produce substantial and sustainable improvement in the success rates for their own project managers who operate either within or across the numerous functional business streams of modern organisations.

 

 

 

 

 

 

Client Engagement and Quality Assurance

Due to the varying nature of consulting and implementation assignments undertaken by Synergy consultants, we have developed a flexible model for initiating and managing assignments with clients. Regardless of the nature and size of the assignment a number of principles apply: 

·         A formal definition of scope, deliverables and success criteria

·         Agreement on multi-level contact points between the client and Synergy principles to discuss and monitor progress and overcome potential risks to successful outcomes

·         Timely access to Synergy Directors as required

·         Use of Synergy methods and templates to expedite progress and embed consistency

·         Synergy’s back office quality assurance processes to validate key deliverable content and presentation 

Synergy can offer consultants to manage client project teams, in location, or through the use of virtual project and program management techniques. Synergy can provide individuals or a team of consultants depending on the client circumstances.